FAQs

1. How long does shipping take?

Orders are typically processed within 1–3 business days.

Estimated delivery times:

  • Pakistan: 3–7 business days
  • International: 7–21 business days

Delivery times may vary during holidays or due to courier delays.


2. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipment's progress.


3. What payment methods do you accept?

We accept secure payment methods available at checkout, including debit cards, credit cards, and other supported payment options.


4. Can I cancel my order?

If your order has not yet been shipped, please contact us as soon as possible. We will do our best to accommodate your request.


5. What is your return policy?

We accept returns within 14 days of delivery, provided the item is unused, in its original condition, and includes original packaging.


6. When will I receive my refund?

After your return is received and inspected, refunds are typically processed within 5–10 business days.


7. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery and provide clear photos of the item and packaging. We will work to resolve the issue promptly.


8. Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping availability and delivery times may vary depending on the destination.


9. How can I contact customer support?

You can reach our support team at:

Email: support@zyra.com

We aim to respond within 24–48 business hours.


10. Is my payment information secure?

Yes. All payments are processed through secure payment gateways, and we do not store your complete payment information on our servers.


11. What if I entered the wrong shipping address?

Contact us immediately. If the order has not yet been shipped, we may be able to update the address. Once shipped, changes may not be possible.


12. Do you offer discounts or promotions?

From time to time, we run special promotions and discounts. Subscribe to our newsletter or follow our store for updates.