Shipping policy

We are committed to delivering your orders quickly and securely. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–5 business days after payment confirmation.
  • Orders are not processed, shipped, or delivered on weekends or public holidays.
  • During peak periods, sales events, or holidays, processing times may be slightly extended.

 

Shipping Costs

  • Free Shipping is available on eligible orders.
  • Any applicable shipping fees will be displayed during checkout before payment is completed.

 

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number (when available).

You can use this tracking number to monitor your shipment's progress.

Customs, Duties & Taxes

For international shipments, customs duties, import taxes, or additional fees may be charged by local authorities.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

Lost, Delayed, or Damaged Packages

If your package is:

  • Lost in transit
  • Significantly delayed
  • Delivered damaged

Please contact us within 7 days of the expected delivery date at:

Email: usastock191@gmail.com

We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

Order Changes & Cancellations

Orders may be modified or canceled within 12 hours of purchase.

Once an order has been processed or shipped, we are unable to make changes or cancellations.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: usastock191@gmail.com

Website: auraelixir.store

Thank you for shopping. We appreciate your trust and support. 💙